In March, the U.S. Supreme Court ruled in favor of a Thai student who was being sued by a book …
High Court Rules in Favor of Book Reseller
17 Friday May 2013
Posted in Chapter 13: Buying Merchandise
How Can Retailers Gain the Loyalty of Millennials?
15 Wednesday May 2013
Millennials, people between the ages of 15-34, spend about $600 billion a year. Retailers are scrambling to develop loyal relationships …
Shoppers’ ‘Mobile Blinders’ Force Checkout-Aisle Changes
13 Monday May 2013
Sales of magazines have long been fueled by bored shoppers waiting in the checkout line who get engrossed in an …
Will Stores Become Warehouses in the Omnichannel Future?
11 Saturday May 2013
Many retailers, including department store giant Macy’s, are beginning to fulfill online orders from store inventory rather than through warehouses. …
Americans Won’t Pay for Same-Day Delivery, Or Will they?
09 Thursday May 2013
Posted in Chapter 18: Customer Service
Tags
According to researchers, 75% of customers (from a survey of 1,500 U.S. customers) expect free shipping from online retailers and …
Man Up: Changing tactics in the quest for ‘mansumers’
07 Tuesday May 2013
Posted in Chapter 05: Customer Buying Behavior
Long gone are the days of “Leave it to Beaver” type family conditions where fathers come home expecting a home-cooked …
What can Retailers Learn From the Martha Stewart Flap?
05 Sunday May 2013
Martha Stewart is once again in the middle of a big controversy. The controversy revolves around whether or not Martha …
Big Data Broadens Its Range
03 Friday May 2013
Global retailers like AutoZone are using big data to customize selection at the local retailer level. For example, AutoZone customers …
Retail 2020: Reinventing retailing-once again
01 Wednesday May 2013
Retailing will change dramatically between now and 2020. The following outlines some of the anticipated changes and the impact these …
Clothing that Bridges the Cheap-Lux Gap
22 Monday Apr 2013
Customers used to have to shop in two completely different worlds: luxury or mass market. However, recently, many manufacturers and …
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