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In many ways, the demands of modern life have increased more quickly than the resources available to meet them. The …
Scheduling Conflicts: Workers Struggle With Work–Life Balance
17 Monday Nov 2025
Category Archives: Chapter 16: Human Resources and Managing the Store
Burger King Employees Go Viral—Which Might Not Be Good News for the Brand
15 Wednesday Oct 2025
Take a pinch of viral social media, add in some ground up human resources management, top it with a few …
A Lot on their Plates: Hospitality Workers Have Had Enough
13 Monday Oct 2025
Weariness, frustration, and irritability are three common signs of burnout. They also appear to be common characteristics of modern people, …
Just Deliver the Goods! The Modern Problem of Strange Grocery Store Substitutions
15 Monday Sep 2025
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Digital shopping literally has never been easier or more expansive. Need school supplies or a basic household tool? Easy as …
Tip of the Iceberg? Requests for Tips in Self-Service Kiosks
30 Wednesday Apr 2025
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According to a recent survey by the Pew Research Center, American consumers are suffering a new sort of modern malaise: …
No One Is Monitoring the Door: Sam’s Club Introduces Cashierless Stores
19 Wednesday Feb 2025
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Because self-checkout options promise to increase the efficiency of a shopping trip, their introduction has been most prominent in retail …
Past the Point of (Amazon) Returns: Reverse Logistics Are Overwhelming Stores
12 Wednesday Feb 2025
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Amazon’s business model is centered around efficiency and innovation. It prioritizes the customer, even at the cost of its employees—and …
Dime a Dozen: McDonald’s Introduces Kiosks that Accept Cash
27 Wednesday Nov 2024
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Even as economic transactions evolve to become increasingly cashless, there are still a few places where it’s nice to have …
Chains Bet Big on Automation: Restaurants’ Robot Experiments Begin to Take Shape
25 Monday Nov 2024
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As labor costs continue to rise, restaurant chains increasingly are experimenting with robotic assistants to enhance their operational efficiency and …
Making Ends Meet: Are Wage Increases Bad for the Food Delivery Business?
14 Monday Oct 2024
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It may be a rich person’s world, but there are still things that governments can do to enhance the balance. …