12 Monday Aug 2024
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For many readers of popular media, the coming AI revolution might seem inevitable. Nearly constant reports on large corporations’ plans …
15 Thursday Feb 2024
Posted in Chapter 06: Retail Market Strategy
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Most of the time, these abstracts refer to how retailers are experimenting with and implementing exciting, cutting-edge technology to transform …
25 Sunday Jun 2023
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Artificial Intelligence, Customer Relationship Management, QR codes, Robots, Service, Technology
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Is the restaurant of the future already here? Various eateries encourage customers to scan a QR code to see the …
26 Wednesday Jun 2019
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The expanded introduction of robots to perform in-store and logistics operations suggests both opportunities and threats to the workers who …
06 Thursday Jun 2019
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In a recent abstract (“Amazon’s Pitch to Woo Shippers: Fewer Fees than FedEx, UPS”), we described the retailer’s entry into …
04 Monday Mar 2019
Grocery and convenience stores without cashiers or checkout lines appear to be an unavoidable eventuality. It’s how those stores ultimately …
23 Wednesday Jan 2019
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It’s a million-dollar—or more accurately, a 13 billion-dollar—question: Why did Amazon buy Whole Foods? Even casual observers note that there …
20 Tuesday Nov 2018
Posted in Retail Tidbits
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According to its patent applications, Walmart wants to go virtual. Even if the novel technologies are years from being functional, …
16 Thursday Nov 2017
Posted in Retail Tidbits
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In a recent industry report, what stands out is how critical smaller, nimble retailers are to defining the changing face …
28 Wednesday Oct 2015
Posted in Chapter 18: Customer Service
In previous newsletters, we’ve described how advanced technology might continue to increase the speed at which customers can get through …
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