Long known as a reputable electronics retailer, Best Buy has spawned a number of profitable subsidiaries. Perhaps the best known …
Click-and-Mortar: Best Buy Launches an Online Marketplace
08 Tuesday Jul 2025
Category Archives: Chapter 11: Customer Relationship Management
Fueled Up: Amazon Prime Introduces Discounts on Gas
26 Wednesday Mar 2025
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Amazon follows four key principles: customer obsession, innovation, operational excellence, and long-term planning. With the introduction of fuel discounts at …
Redbox Is Done. Where Do the Machines Go?
26 Wednesday Feb 2025
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Okay kids, gather around. We have a story to tell, one that you might not believe, but stick with us. …
Hot Off the Presses, and We Don’t Mean Hot Dogs: Costco’s Successful Magazine
31 Friday Jan 2025
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You might be forgiven for not knowing that Costco, known for its big-box warehouse offerings and affordable hot dogs, also …
When Should Retailers Disclose Food and Beverage Information?
07 Tuesday Nov 2023
When and to what extent are food retailers liable for ensuring that consumers know precisely what is in the food …
Hennessey Is Making Custom Hypercars for Superstars
16 Sunday Jul 2023
Tags
Customer Relationship Management, Customer service, Hennessey, Michael Jordan, Retail Tidbit, Supercars
If you’re the greatest basketball player of all time (we said it, and we stand by it!), what do you …
Excuse Me, Waiter? No, No, Not the Robot
25 Sunday Jun 2023
Tags
Artificial Intelligence, Customer Relationship Management, QR codes, Robots, Service, Technology
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Is the restaurant of the future already here? Various eateries encourage customers to scan a QR code to see the …
Some Nonprofits Are Frowning Now: The End of the AmazonSmile Initiative
17 Monday Apr 2023
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Passive charity initiatives are easy and appealing to consumers. Simply by buying a particular product or visiting a restaurant on …
Anti-Social Media: Lush and Some Other Companies Quit Facebook—Maybe for Good?
01 Wednesday Mar 2023
Tags
In late 2021, acting on troubling information raised by a Facebook whistleblower, the British handmade cosmetics retailer Lush decided to …
Customers Are Lovin’ McDonald’s’ New Adult Happy Meals
09 Monday Jan 2023
When McDonald’s announced the launch of its brand new, limited edition, adult-themed Happy Meals, customers quickly expressed how much they …
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