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Retailing Management

~ 11th Edition

Retailing Management

Category Archives: Chapter 05: Customer Buying Behavior

Do Dogs Need Dry Shampoo Too? Lil Luv Dog Believes They Do—Or at Least that Pet Parents Think They Do

24 Wednesday Jun 2026

Posted by Retailing Management in Chapter 05: Customer Buying Behavior, Chapter 06: Retail Market Strategy

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istockphoto / Tatyana Kalmatsuy

For consumers for whom pets are family, or perhaps even more important than their human family members (you know who you are), finding and purchasing the very best pet supplies and products seems not just logical but necessary. In response to this market need, a new seller of high-end pet care products called Lil Luv Dog positions itself as akin to a premium beauty brand or wellness regime. It cites Gwyneth Paltrow’s much-discussed Goop line of products and the luxury diaper brand Coterie as inspirations. As the founders of Lil Luv Dog see it, pets have become extensions of their “parents,” especially those who count as Millennials or Gen Zers. So shouldn’t those extended selves have access to luxury self-care products too?

With that positioning in mind, the first grooming product that the company launched was a pet-safe version of dry shampoo, marketed to do everything that dry shampoo formulated for human users can do: It can eliminate smell, extend the longevity of hair, and give owners precious time and money that they otherwise would have to spend at salons, on frequent grooming appointments. It’s also a great way to alleviate stress for both owners and canines, especially if those pooches are particularly anxious or averse to being groomed.

Listed at $36 per bottle, the dry shampoo doesn’t come cheap. But Lil Luv Dog has had no difficulty turning a steady profit, in large part due to how lucrative the pet care market is. Some estimates value the entire industry at nearly $250 billion, with predictions that it will continue to achieve 7 percent annual growth over the next five years.

To ensure that it could establish and maintain its foothold within this massive and growing market, Lil Luv Dog partnered with a venture capitalist to secure $1 million in initial funding. In soliciting such support, the founders could point to their early retail success as a direct-to-consumer brand. Operating according to that retail structure, it earned most of its sales through ecommerce channels, pop-up placements, and installations on the shelves of premium retailers that share a similar high-end sensibility. Furthermore, it has pursued collaborations with leading names in related and parallel industries, including the founder of cult-favorite haircare line Ouai, as well as the innovator behind the highly exclusive bath and home brand Flaming Estate. Seemingly inspired by these examples, Lil Luv Dog has taken care to design each product to reflect a clean, minimalist aesthetic.

Having securing a healthy source of investment capital, as well as a notably sizeable online following already, the company seems poised to shift its operational strategy to embrace more traditional retail approaches and expand access through additional retail channels and spaces. As it does so though, it will need to address increasing competition as well. Some established, premium, human beauty brands, including Kiehl’s and Ouai, have begun to expand their pet-related offerings. Thus, even as Lil Luv Dog has carved out a respectable niche, it still must remain alert. After all, it’s pretty hard for an independent retail brand to succeed in this dog-eat-dog world.

Discussion Questions

  1. What other pet care products would you recommend that Lil Luv Dog should release, given its specific positioning?
  2. As Lil Luv Dog expands, should it pursue wide retail distribution, or should it remain selective in terms of the retail channels where consumers can find its products? Explain your answer.

Sources: Cheryl Wischhover, “Like Goop, but for Dogs,” The New York Times, November 15, 2025; “Lil Luv Dog Launches with $1M Backing to Redefine Petcare,” Brand Insider, September 9, 2025; Maivy Tran, “2025 Best Modern Gifts for Pets + Pet Lovers,” Design Milk, November 7, 2025

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The Unraveling: Joann Shutters Its Doors

27 Monday Oct 2025

Posted by Retailing Management in Chapter 05: Customer Buying Behavior

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The retail emporium for fabrics branded as Joann (previously Jo-Ann Fabrics) has long been a go-to spot for crafters and …

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Seeking an Advantage, Kroger Focuses on E-Commerce

20 Monday Oct 2025

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 05: Customer Buying Behavior, Chapter 10: Information Systems and Supply Chain Management

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Kroger has made a big bet on e-commerce. Although its digital channels are not yet profitable, it cites steady rises, …

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Curves and Confidence: Retailers’ Adaptations to Consumers’ Actual Sizes

05 Tuesday Aug 2025

Posted by Retailing Management in Chapter 05: Customer Buying Behavior, Chapter 12: Managing the Merchandise Planning Process, Chapter 17: Store Layout, Design, and Visual Merchandising

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clothes, Fashion, large, Shopping, sizes, xl, xxl, xxxl

More than 50 percent of adults worldwide are expected to be categorized as overweight or obese by 2050. Currently, an …

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The Retail Apocalypse Now, Once Again

24 Monday Mar 2025

Posted by Retailing Management in Chapter 02: Types of Retailers, Chapter 05: Customer Buying Behavior, Chapter 08: Retail Locations

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In the years following the corona virus pandemic and the restrictions it imposed on both retailers and consumers, retail enjoyed …

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Spook-tacular: How Halloween Became a Retailing Boon

17 Friday Jan 2025

Posted by Retailing Management in Chapter 05: Customer Buying Behavior, Chapter 12: Managing the Merchandise Planning Process

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Changing weather and falling leaves have long heralded the coming of fall. And for many, it also marks the start …

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Where Can You Find Gen Z Shoppers? At the Mall!

04 Monday Nov 2024

Posted by Retailing Management in Chapter 05: Customer Buying Behavior, Chapter 08: Retail Locations, Chapter 09: Retail Site Location

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Shopping centers in the United States are experiencing a notable resurgence, such that their vacancy rates have reached their lowest …

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Why the Walmart Model Doesn’t Translate to Healthcare

28 Monday Oct 2024

Posted by Retailing Management in Chapter 02: Types of Retailers, Chapter 05: Customer Buying Behavior

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Walmart’s retail model is widely celebrated for its efficiency and cost effectiveness. But does a retail model work when applied …

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Young at Heart: The Economic Influence of Gen Z

02 Monday Sep 2024

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 05: Customer Buying Behavior

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generation, genz, purchasing power, segmentation

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Gen Z gets talked about for a lot of reasons. Stories about their savvy with social media platforms, including TikTok; …

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McFlation: Finding Pricing Strategies to Ensure Both Profit and Consumer Loyalty

05 Monday Aug 2024

Posted by Retailing Management in Chapter 05: Customer Buying Behavior, Chapter 14: Retail Pricing

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Demand, Inflation, McDonald's, price increases, Pricing

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Fast food appeals to consumers because it offers consistency and convenience. But perhaps even more important, it makes these offers …

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (25)
  • Chapter 04: Multichannel and Omnichannel Retailing (100)
  • Chapter 05: Customer Buying Behavior (90)
  • Chapter 06: Retail Market Strategy (195)
  • Chapter 07: Financial Strategy (52)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (24)
  • Chapter 10: Information Systems and Supply Chain Management (111)
  • Chapter 11: Customer Relationship Management (57)
  • Chapter 12: Managing the Merchandise Planning Process (61)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (78)
  • Chapter 15: Retail Communication Mix (64)
  • Chapter 16: Human Resources and Managing the Store (75)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (61)
  • Chapter 18: Customer Service (77)
  • Retail Tidbits (130)
  • Uncategorized (6)

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AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (25)
  • Chapter 04: Multichannel and Omnichannel Retailing (100)
  • Chapter 05: Customer Buying Behavior (90)
  • Chapter 06: Retail Market Strategy (195)
  • Chapter 07: Financial Strategy (52)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (24)
  • Chapter 10: Information Systems and Supply Chain Management (111)
  • Chapter 11: Customer Relationship Management (57)
  • Chapter 12: Managing the Merchandise Planning Process (61)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (78)
  • Chapter 15: Retail Communication Mix (64)
  • Chapter 16: Human Resources and Managing the Store (75)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (61)
  • Chapter 18: Customer Service (77)
  • Retail Tidbits (130)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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