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Retailing Management

~ 11th Edition

Retailing Management

Category Archives: Chapter 06: Retail Market Strategy

Soup to Nuts: Patagonia Has Started Selling Food

09 Wednesday Sep 2026

Posted by Retailing Management in Chapter 06: Retail Market Strategy

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istockphoto / WeBond Creations

Even as finance professionals and tech bros have embraced its products, Patagonia has remained true to its founder’s original, ethical purpose to invest most of the profits earned from selling outdoor apparel to protect the environment. Taking Yves Chouinard’s ethos as inspiration, the company recently has sought to expand the product lines through which it can earn profits, so that it can invest even more in saving the planet.

Organized as a subsidiary of the parent company, Patagonia Provisions focuses on food production and engages actively with agricultural industry processes. A persistent goal underlying its production design is to limit the environmental impacts, so that it can establish a more sustainable way to source food, which then might be implemented more widely, and even on a global level, for the benefit of all parties.

For example, it has begun experimenting with cultivating Kernza, a variety of wheatgrass that requires relatively little tending by farmers and minimal amounts of soil to grow. Thus, it represents an appealing option for independent farmers, without creating excessive demands on natural resources, like land and water. For now, Kernza remains a relatively unused crop, primarily used to manufacture crackers that Patagonia Provisions offers for sale. Yet its value goes well beyond direct product sales: If Patagonia Provisions can determine that its development is sustainable, both environmentally and financially, it can expand the design to other source materials and alternative product developments.

Although these experiments are recent, Patagonia Provisions is not the first time Patagonia has attempted to enter the food business. In 1984, it sought to participate in the cultivation of grain—specifically, a species of Tibetan barley that was used to make flour. It also aimed to develop some new Chinese cereals and Japanese rice, but consumers appeared uninterested, seemingly because their demands already were being met by the vast number of competing sources of grain already available in their grocery aisles.

But in the twenty-first century, Patagonia Provisions moved beyond just grains. It introduced an energy bar, followed by soups, sauces, and oils. Even as this version of the food division took responsibility for more than 70 products, few of them achieved profitability. More recently, following a leadership change, Patagonia Provisions undertook a close market analysis, which revealed that canned fish represented its “hero” product, a top seller that also fit well with the company’s commitment to sustainability.

With the recognition that cans of fish provide its biggest sellers, Patagonia Provisions reoriented its priorities and devoted more attention and marketing resources to these items. In 2025 for example, it introduced fun, colorful packets of sardines and beans, citing the popularity, in Mediterranean diets, of combining tuna with beans. The specific product iterations leveraged careful product designs, such as one that promised a brighter flavor profile (e.g., white beans, lemon, garlic, and leeks) that could be tossed together with pastas or salads. Another reflected more Latin influences (e.g., black beans, corn, citrus, and salsa), promoted as a side to serve along with tacos or other entrees, or else as a meal by itself, when served alongside tortilla chips.

This emphasis on tinned fish resonates effectively with current culinary trends, including the widespread valorization of protein and consumers’ determination to get enough of it in their diets. In such a consumption context, pairing fish with beans—two foods that are packed with protein and fiber—offers a compelling appeal. Furthermore, these shelf-stable canned goods are comparatively affordable, meaning that they offer consumers with lower incomes a compelling solution to their protein demands.

Rising sales and brand awareness for Patagonia Provisions imply that the parent brand has finally figured out how to extend its product assortment, though not everyone agrees with that rosy prediction. Devoting its resources to develop agricultural practices and food products might represent an opportunity for Patagonia to transform farming practices in the future. Yet it cannot ignore or forget to maintain its existing, valuable brand status. The apparel and outdoor lines have achieved an enviable level of success. Patagonia’s strong brand reputation evokes the kind of customer loyalty that many other brands can only dream of. But in general, it is much easier to guarantee the quality and reliability of a jacket than it is to ensure that food products provide perfectly consistent quality, especially when their production process includes experimental forays into alternative, unfamiliar products. A few questionable products could threaten to impose an unsustainable drag on the company’s resources, as well as a violation of consumers’ expectations of Patagonia products.

For Patagonia, the opportunity to achieve new standards of environmental protection seems worth the potential risk of damage to its reputation. But how far can it experiment with diverse product lines before that excitement sours?

Discussion Questions

  1. What do you see as Patagonia’s core brand image, and has that evolved since its conception? Are any of the Patagonia Provisions products at odds with this?
  2. What are some other products that might have been a better compliment to Patagonia’s apparel business and environmental commitment than food? What are the benefits and risks of exploring this market instead?

Sources: David Gelles, “Patagonia Changed the Apparel Business. Can It Change Food, Too?” The New York Times, September 7, 2025; “Patagonia Provisions’ New Sardines & Beans Launch Exclusively at Whole Foods,” NOSH, February 19, 2025; Ryan Daily, “Are Beans and Sardines the Latest Viral Seafood Trend?,” FoodNavigator, March 6, 2025

Do Dogs Need Dry Shampoo Too? Lil Luv Dog Believes They Do—Or at Least that Pet Parents Think They Do

24 Wednesday Jun 2026

Posted by Retailing Management in Chapter 05: Customer Buying Behavior, Chapter 06: Retail Market Strategy

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istockphoto / Tatyana Kalmatsuy

For consumers for whom pets are family, or perhaps even more important than their human family members (you know who you are), finding and purchasing the very best pet supplies and products seems not just logical but necessary. In response to this market need, a new seller of high-end pet care products called Lil Luv Dog positions itself as akin to a premium beauty brand or wellness regime. It cites Gwyneth Paltrow’s much-discussed Goop line of products and the luxury diaper brand Coterie as inspirations. As the founders of Lil Luv Dog see it, pets have become extensions of their “parents,” especially those who count as Millennials or Gen Zers. So shouldn’t those extended selves have access to luxury self-care products too?

With that positioning in mind, the first grooming product that the company launched was a pet-safe version of dry shampoo, marketed to do everything that dry shampoo formulated for human users can do: It can eliminate smell, extend the longevity of hair, and give owners precious time and money that they otherwise would have to spend at salons, on frequent grooming appointments. It’s also a great way to alleviate stress for both owners and canines, especially if those pooches are particularly anxious or averse to being groomed.

Listed at $36 per bottle, the dry shampoo doesn’t come cheap. But Lil Luv Dog has had no difficulty turning a steady profit, in large part due to how lucrative the pet care market is. Some estimates value the entire industry at nearly $250 billion, with predictions that it will continue to achieve 7 percent annual growth over the next five years.

To ensure that it could establish and maintain its foothold within this massive and growing market, Lil Luv Dog partnered with a venture capitalist to secure $1 million in initial funding. In soliciting such support, the founders could point to their early retail success as a direct-to-consumer brand. Operating according to that retail structure, it earned most of its sales through ecommerce channels, pop-up placements, and installations on the shelves of premium retailers that share a similar high-end sensibility. Furthermore, it has pursued collaborations with leading names in related and parallel industries, including the founder of cult-favorite haircare line Ouai, as well as the innovator behind the highly exclusive bath and home brand Flaming Estate. Seemingly inspired by these examples, Lil Luv Dog has taken care to design each product to reflect a clean, minimalist aesthetic.

Having securing a healthy source of investment capital, as well as a notably sizeable online following already, the company seems poised to shift its operational strategy to embrace more traditional retail approaches and expand access through additional retail channels and spaces. As it does so though, it will need to address increasing competition as well. Some established, premium, human beauty brands, including Kiehl’s and Ouai, have begun to expand their pet-related offerings. Thus, even as Lil Luv Dog has carved out a respectable niche, it still must remain alert. After all, it’s pretty hard for an independent retail brand to succeed in this dog-eat-dog world.

Discussion Questions

  1. What other pet care products would you recommend that Lil Luv Dog should release, given its specific positioning?
  2. As Lil Luv Dog expands, should it pursue wide retail distribution, or should it remain selective in terms of the retail channels where consumers can find its products? Explain your answer.

Sources: Cheryl Wischhover, “Like Goop, but for Dogs,” The New York Times, November 15, 2025; “Lil Luv Dog Launches with $1M Backing to Redefine Petcare,” Brand Insider, September 9, 2025; Maivy Tran, “2025 Best Modern Gifts for Pets + Pet Lovers,” Design Milk, November 7, 2025

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Fleet Feet in the Streets: Why Hoka Embraces Physical Stores

22 Monday Dec 2025

Posted by Retailing Management in Chapter 06: Retail Market Strategy, Chapter 14: Retail Pricing

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digital, hoka, phygital, shoes, stores

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Shoes were among the earliest product markets to gain traction in ecommerce channels. Consumers could easily find the brand, model, …

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Burger King Employees Go Viral—Which Might Not Be Good News for the Brand

15 Wednesday Oct 2025

Posted by Retailing Management in Chapter 06: Retail Market Strategy, Chapter 16: Human Resources and Managing the Store, Chapter 18: Customer Service

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Take a pinch of viral social media, add in some ground up human resources management, top it with a few …

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Click-and-Mortar: Best Buy Launches an Online Marketplace

08 Tuesday Jul 2025

Posted by Retailing Management in Chapter 06: Retail Market Strategy, Chapter 11: Customer Relationship Management

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Marketplace, platform, revenue streams

Long known as a reputable electronics retailer, Best Buy has spawned a number of profitable subsidiaries. Perhaps the best known …

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It Isn’t Just the Aroma: The Deep Appeal of Yemeni Coffee Shops

19 Wednesday Mar 2025

Posted by Retailing Management in Chapter 02: Types of Retailers, Chapter 06: Retail Market Strategy

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It isn’t as if coffee shops are a new idea. Consumers throughout the United States have demonstrated their deep and …

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Redbox Is Done. Where Do the Machines Go?

26 Wednesday Feb 2025

Posted by Retailing Management in Chapter 06: Retail Market Strategy, Chapter 11: Customer Relationship Management

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Okay kids, gather around. We have a story to tell, one that you might not believe, but stick with us. …

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Homegrown Chinese Fast-Food Chains Go Toe-to-Toe with Western Behemoths

13 Wednesday Nov 2024

Posted by Retailing Management in Chapter 06: Retail Market Strategy

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Western fast-food chains once dominated the casual dining landscape in China. The opening of a KFC in a Chinese city …

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Wake Up and Smell the Competition: Inside the “Coffee Wars”

11 Monday Nov 2024

Posted by Retailing Management in Chapter 06: Retail Market Strategy

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Faced with the vast choices on most coffee shop menus—orange creamsicle Frappuccinos, pink drinks, and pumpkin spice lattes, to name …

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Cleared for Take Off: Exploring Walmart’s Use of Delivery Drones

29 Monday Jul 2024

Posted by Retailing Management in Chapter 04: Multichannel and Omnichannel Retailing, Chapter 06: Retail Market Strategy

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Delivery, drones, package, Walmart

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Can drone delivery revolutionize retailing? If retailers can rely on drones to get products to consumers, quickly, efficiently, and accurately, …

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (20)
  • Chapter 02: Types of Retailers (85)
  • Chapter 03: Digital Retailing (25)
  • Chapter 04: Multichannel and Omnichannel Retailing (100)
  • Chapter 05: Customer Buying Behavior (90)
  • Chapter 06: Retail Market Strategy (196)
  • Chapter 07: Financial Strategy (52)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (25)
  • Chapter 10: Information Systems and Supply Chain Management (111)
  • Chapter 11: Customer Relationship Management (57)
  • Chapter 12: Managing the Merchandise Planning Process (61)
  • Chapter 13: Buying Merchandise (69)
  • Chapter 14: Retail Pricing (78)
  • Chapter 15: Retail Communication Mix (64)
  • Chapter 16: Human Resources and Managing the Store (76)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (62)
  • Chapter 18: Customer Service (77)
  • Retail Tidbits (130)
  • Uncategorized (6)

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AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (20)
  • Chapter 02: Types of Retailers (85)
  • Chapter 03: Digital Retailing (25)
  • Chapter 04: Multichannel and Omnichannel Retailing (100)
  • Chapter 05: Customer Buying Behavior (90)
  • Chapter 06: Retail Market Strategy (196)
  • Chapter 07: Financial Strategy (52)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (25)
  • Chapter 10: Information Systems and Supply Chain Management (111)
  • Chapter 11: Customer Relationship Management (57)
  • Chapter 12: Managing the Merchandise Planning Process (61)
  • Chapter 13: Buying Merchandise (69)
  • Chapter 14: Retail Pricing (78)
  • Chapter 15: Retail Communication Mix (64)
  • Chapter 16: Human Resources and Managing the Store (76)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (62)
  • Chapter 18: Customer Service (77)
  • Retail Tidbits (130)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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