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Beauty brands have to walk a fine line. They need consumers to be worried enough about their looks that they …
A Single Stop for Beauty and Joy: Ulta’s The Joy Project
02 Thursday Nov 2023
Tag Archives: Customer service
Get Ready to Get Good at Scanning: Self-Checkouts May Soon Be Unavoidable
02 Wednesday Aug 2023
This gallery contains 1 photo.
The self-checkout lane is not a new invention. Their presence has been notable in various grocery, convenience, home improvement, and …
Hennessey Is Making Custom Hypercars for Superstars
16 Sunday Jul 2023
Tags
Customer Relationship Management, Customer service, Hennessey, Michael Jordan, Retail Tidbit, Supercars
If you’re the greatest basketball player of all time (we said it, and we stand by it!), what do you …
An Innovative Car-Buying Platform with Some Major Service Gaps
04 Wednesday Jan 2023
Posted in Chapter 18: Customer Service
Tags
Carvana’s website offers a very simple, cool platform that allows shoppers to search for and buy used cars. Even cooler, …
Nailed It! Target Debuts Robot Manicurist
02 Wednesday Nov 2022
Posted in Chapter 18: Customer Service
Tags
Robots are increasingly helping out in retail environments. They can flip burgers, deliver packages, provide security, and restock grocery shelves. …
Now This Is Innovation: Real Live Sales Associates Answering Customer Service Messages
02 Wednesday Nov 2022
Posted in Chapter 18: Customer Service
Tags
When you reach out to customer service at most companies, you expect the person handling your inquiry to be in …
Targeting Prescription Customers with Labeling that Accounts for Their Abilities
01 Monday Nov 2021
Posted in Chapter 18: Customer Service
Advanced technologies that allow for remote and socially distanced interactions between consumers and [retailers/service providers] have been a boon during …
At Your Mental Health Service: How Hospitality Providers Are Expanding Their Offerings with Wellness Retreats
22 Friday Oct 2021
Posted in Chapter 18: Customer Service
The health and wellness service sectors have been expanding for a while, and the coronavirus has hastened that growth, due …
Providing Complex Health Care Services in Retail Settings: Various Approaches by Drug Store Chains
17 Thursday Sep 2020
Posted in Chapter 18: Customer Service
Tags
When it comes to health care, people’s needs have grown far more sophisticated but also more challenging, pressured by shifting …
Prime Competition: The Arrival of Walmart+
03 Monday Aug 2020
Tags
Amazon, Amazon Prime, Customer service, Introduction to Retailing, Retail Market Strategy, Walmart
Although Walmart might prefer to avoid a direct, head-to-head comparison, it’s hard not to consider the offerings involved in its …
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