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Retailing Management

~ 11th Edition

Retailing Management

Category Archives: Chapter 03: Digital Retailing

YouTube Bets on Livestreaming

05 Wednesday Aug 2026

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 15: Retail Communication Mix

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istockphoto / satura86

YouTube hosts the most livestream viewers of any platform, and nearly one-third of the consumers who visit the platform daily engage actively with live streamers. Keen to position itself, and livestreaming, as the next big media trend, YouTube is working hard to facilitate this method of communication between content providers and consumers.

When content creators go live, they can connect with followers in new ways, whether they are offering insights into their daily activities, telling stories about their life, or commenting on the latest headlines. The casual setting tends to make viewers and consumers feel more welcome, part because it signals an intimate connection with the content creator. In support of such appeals, YouTube has introduced several new features to enhance the livestreams. For example, content creators can now simultaneously stream themselves and another live broadcast, allowing them to react to a popular event or shared interest in real-time. Fans can watch their favorite football team dominate while also watching a knowledgeable creator in split screen, calling the plays.

Other new features include innovative mini-games on the platform, which livestreamers also can broadcast during their programs. The creator might play and also encourage followers to do so, which provides a new means for the creators to generate profits (i.e., by convincing users to purchase game access too). For creators that embrace the new format, YouTube also promises a more organic way to generate revenue, using side-by-side advertisements. In addition to making it easier for typical viewers to engage, this alternative, redesigned format appears less obtrusive than traditional promotional placements.

At the same time, YouTube tasked its developers with resolving a common complaint from livestream fans. Previously, streamers chose the framing for their broadcast, in either landscape or portrait mode. The orientation did not always align with the devices that followers used to access the livestreams. Therefore, the latest developments allow users to set their preferences and receive each broadcast in either a horizontal or a vertical setup.

To expand the market and incentivize more creators to try livestreaming, YouTube makes AI-powered tools available to them. Following each broadcast, they can implement the tools to comb through the recording, select the most engaging moments, and then generate a short-form summary that they can post in other contexts, to increase audience engagement across the board.

Together, these new features represent a comprehensive overhaul of an already popular platform, reflecting its attempt to ensure it remains popular into the future. While other media competitors have signaled their interest in expanding in this space, especially Netflix, which has recently made a sizeable push to capture parts of the live events market, no other competitor seems able to replicate how naturally the livestreaming format compliments traditional YouTube creator setups. Its edge on the competition seems safe, at least for now.

Discussion Questions

  1. What other marketing tools could YouTube introduce, in order to allow creators to monetize the same content in multiple ways?
  2. What is it about YouTube’s creators specifically that makes livestreaming such a natural transition from their other work?

Sources: Jessica Testa, “Can YouTube Make Livestreaming Its Next Big Thing?” The New York Times, September 16, 2025; Kurt Wilms, “Updates to YouTube Live Streaming,” YouTube Official Blog, September 16, 2025; Mike Straw, “YouTube Is Making Changes to Its Live Streaming Policy,” Insider Gaming, June 25, 2025.

Kroger Is Paying the Price for its Bet Big on Automation

15 Wednesday Jul 2026

Posted by Retailing Management in Chapter 03: Digital Retailing, Retail Tidbits

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Ripples spread across financial sectors when the supermarket chain giant Kroger announced plans to close three of its recently opened automated locations. Each store had started up only a few years before, heralded as the first stage of the company’s drive into the future. In a partnership with the Ocado e-commerce grocery platform, Kroger borrowed Ocado’s existing systems to design its software and robotics, then integrated the resulting Smart Platform into eight fulfillment centers. The goal was to complete vast numbers of digital orders efficiently and thereby offer shorter turnaround times and more diverse delivery options. But online grocery orders have not matched optimistic predictions, such that Kroger has not been able to establish economies of scale that might justify the costs associated with operating independent fulfillment centers dedicated solely to e-commerce. In a revised strategy, Kroger plans to expand its partnerships with third-party food delivery partners, like UberEats and Door Dash. It also anticipates that it will recover from the failed experiment, citing an overall annual profit goal that was nearly half a billion dollars more than the results it achieved last year. Ocado also made out well, receiving a settlement worth more than one-quarter of a billion dollars. But for workers, the closure of the fulfillment centers means layoffs; reports from a single facility in Groveland, Florida, suggest that 1,400 employees were left out of work following its shuttering.

Sources: Anuja Bharat Mistry, “Kroger to Close Some Automated Facilities, to Incur $2.6 Billion Charge,” Reuters, November 18, 2025; “Kroger to Close Automated Fulfillment Center in Groveland,” WKMG-TV, November 18, 2025; Scott Harrell, “Lake County Releases Statement on Kroger Distribution Center Closing,” 352today, November 18, 2025.

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The DressX–Puma Partnership on Roblox

04 Wednesday Feb 2026

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 15: Retail Communication Mix, Retail Tidbits

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DressX offers a digital styling platform that allows users to create outfits virtually, then purchase their creations. In an effort …

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Where Layaway Meets the Circular Economy: The Klarna–Poshmark Partnership

25 Sunday Jan 2026

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 04: Multichannel and Omnichannel Retailing

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This gallery contains 1 photo.

The concepts of layaway payments and resale markets might seem contradictory, but in today’s marketing landscape, they are joined in …

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TikTok Shop Might Be Made for Gen Z, But It Isn’t Limited to Gen Z

24 Monday Nov 2025

Posted by Retailing Management in Chapter 03: Digital Retailing

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digital, generation, influencer, shop, Teens, TikTok, young

This gallery contains 1 photo.

When TikTok introduced its TikTok Shop in 2023, it reflected both an awareness of current consumer trends and a recognition …

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Seeking an Advantage, Kroger Focuses on E-Commerce

20 Monday Oct 2025

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 05: Customer Buying Behavior, Chapter 10: Information Systems and Supply Chain Management

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Kroger has made a big bet on e-commerce. Although its digital channels are not yet profitable, it cites steady rises, …

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Using Artificial Intelligence to Transform the Last Mile in E-Commerce

06 Monday Oct 2025

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 10: Information Systems and Supply Chain Management

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Since artificial intelligence (AI) was first introduced, it has revolutionized retail sectors in various ways. From Walmart’s digital surveillance systems …

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Pushing the Right Buttons? Amazon Introduces Rufus and Alexa+

29 Tuesday Jul 2025

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 15: Retail Communication Mix

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AI, Alexa, algorithm, Artificial Intelligence, rank, rufus, search

As the widespread adoption of various voice-powered assistants like Alexa and Siri has shown, today’s consumer society seems determined to …

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Beauty Fix: Amazon Opens a Cosmetics Store in Milan

15 Tuesday Jul 2025

Posted by Retailing Management in Chapter 02: Types of Retailers, Chapter 03: Digital Retailing, Chapter 04: Multichannel and Omnichannel Retailing

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Amazon, cosmetics, milan, physical store

Let’s do a quick thought experiment. First, think about Amazon’s global, massive retail model. What are its main features, and …

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Happy to Help: Microsoft Launches AI Agents

12 Wednesday Mar 2025

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 18: Customer Service

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Working in a customer service role can be deeply taxing. It requires nearly constant exertions of emotional energy, in addition …

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (25)
  • Chapter 04: Multichannel and Omnichannel Retailing (100)
  • Chapter 05: Customer Buying Behavior (90)
  • Chapter 06: Retail Market Strategy (195)
  • Chapter 07: Financial Strategy (52)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (24)
  • Chapter 10: Information Systems and Supply Chain Management (111)
  • Chapter 11: Customer Relationship Management (57)
  • Chapter 12: Managing the Merchandise Planning Process (61)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (78)
  • Chapter 15: Retail Communication Mix (64)
  • Chapter 16: Human Resources and Managing the Store (75)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (61)
  • Chapter 18: Customer Service (77)
  • Retail Tidbits (130)
  • Uncategorized (6)

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AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (25)
  • Chapter 04: Multichannel and Omnichannel Retailing (100)
  • Chapter 05: Customer Buying Behavior (90)
  • Chapter 06: Retail Market Strategy (195)
  • Chapter 07: Financial Strategy (52)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (24)
  • Chapter 10: Information Systems and Supply Chain Management (111)
  • Chapter 11: Customer Relationship Management (57)
  • Chapter 12: Managing the Merchandise Planning Process (61)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (78)
  • Chapter 15: Retail Communication Mix (64)
  • Chapter 16: Human Resources and Managing the Store (75)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (61)
  • Chapter 18: Customer Service (77)
  • Retail Tidbits (130)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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