01 Wednesday Apr 2026
This gallery contains 1 photo.
Frustration with delivery mistakes, be it damaged goods, delayed service, or costly shipping rates, is a nearly universal experience. Yet …
11 Wednesday Feb 2026
Posted in Chapter 18: Customer Service
This gallery contains 1 photo.
Retailers set their own rules and store policies. But they also function in the presence of other rules, which actually …
05 Monday Jan 2026
This gallery contains 1 photo.
The best meal I’ve ever had was in a CVS parking lot. It was from a taco truck parked nearby, …
15 Wednesday Oct 2025
Take a pinch of viral social media, add in some ground up human resources management, top it with a few …
24 Tuesday Jun 2025
Tags
In the United Kingdom, Dusk Retail first rose to prominence due to its provocative, suggestive advertising. A televised advertising campaign …
12 Wednesday Mar 2025
This gallery contains 1 photo.
Working in a customer service role can be deeply taxing. It requires nearly constant exertions of emotional energy, in addition …
12 Monday Aug 2024
This gallery contains 1 photo.
For many readers of popular media, the coming AI revolution might seem inevitable. Nearly constant reports on large corporations’ plans …
07 Thursday Mar 2024
This gallery contains 1 photo.
Efforts to automate store checkout operations continue to increase in variety and prevalence, but thus far, none of them has …
02 Thursday Nov 2023
This gallery contains 1 photo.
Beauty brands have to walk a fine line. They need consumers to be worried enough about their looks that they …
02 Wednesday Aug 2023
This gallery contains 1 photo.
The self-checkout lane is not a new invention. Their presence has been notable in various grocery, convenience, home improvement, and …