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The best meal I’ve ever had was in a CVS parking lot. It was from a taco truck parked nearby, …
Keep on (Food) Trucking: A Dedication to Feeding First Responders
05 Monday Jan 2026
Category Archives: Chapter 18: Customer Service
Burger King Employees Go Viral—Which Might Not Be Good News for the Brand
15 Wednesday Oct 2025
Take a pinch of viral social media, add in some ground up human resources management, top it with a few …
False Dawn: Is Dusk Retail Failing to Deliver?
24 Tuesday Jun 2025
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In the United Kingdom, Dusk Retail first rose to prominence due to its provocative, suggestive advertising. A televised advertising campaign …
Happy to Help: Microsoft Launches AI Agents
12 Wednesday Mar 2025
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Working in a customer service role can be deeply taxing. It requires nearly constant exertions of emotional energy, in addition …
Short Circuiting: Exploring the Ongoing Challenges of Integrating AI
12 Monday Aug 2024
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For many readers of popular media, the coming AI revolution might seem inevitable. Nearly constant reports on large corporations’ plans …
Automated Cart Checks After Checkout: Efficiency in a Different Retail Stage
07 Thursday Mar 2024
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Efforts to automate store checkout operations continue to increase in variety and prevalence, but thus far, none of them has …
A Single Stop for Beauty and Joy: Ulta’s The Joy Project
02 Thursday Nov 2023
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Beauty brands have to walk a fine line. They need consumers to be worried enough about their looks that they …
Get Ready to Get Good at Scanning: Self-Checkouts May Soon Be Unavoidable
02 Wednesday Aug 2023
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The self-checkout lane is not a new invention. Their presence has been notable in various grocery, convenience, home improvement, and …
Hennessey Is Making Custom Hypercars for Superstars
16 Sunday Jul 2023
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Customer Relationship Management, Customer service, Hennessey, Michael Jordan, Retail Tidbit, Supercars
If you’re the greatest basketball player of all time (we said it, and we stand by it!), what do you …
Don’t Like the Replacement Items in Your Grocery Delivery Orders? Instacart Has a Solution
08 Monday May 2023
Posted in Chapter 18: Customer Service, Retail Tidbits
A major inconvenience for online grocery consumers occurs when the products they want and need are out of stock at …