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Retailing Management

~ 11th Edition

Retailing Management

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The Distateful Side of Social Media Puts Advertisers on Their Guard

19 Monday Aug 2013

Posted by Retailing Management in Chapter 15: Retail Communication Mix

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advertising, Facebook, Retail Communication Mix

In late May of this year, Facebook found itself at a crossroads with advertisers and its users.  Feminist groups lobbied …

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Foreign Companies Adapt to China’s Changing Retail Landscape

16 Friday Aug 2013

Posted by Retailing Management in Chapter 06: Retail Market Strategy

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China, Global, Retail Market Strategy

Foreign retailers in China are altering their retailing strategies in response to fierce competition, changes in consumer demands, and rising …

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Using Data to Stage-Manage Paths to the Prescription Counter

14 Wednesday Aug 2013

Posted by Retailing Management in Chapter 11: Customer Relationship Management, Chapter 14: Retail Pricing, Chapter 17: Store Layout, Design, and Visual Merchandising

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Buying Merchandise, Customer Relationship Management, CVS, Store Layout

Most retailers, in order to stay competitive, are mining data to understand what customers want and how to get them …

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Has Staples Launched the Omnichannel Store of the Future?

12 Monday Aug 2013

Posted by Retailing Management in Chapter 04: Multichannel and Omnichannel Retailing, Chapter 17: Store Layout, Design, and Visual Merchandising

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Design, Multichannel Retailing, Staples, Store Layout

In early June, Staples launched the first of two omnichannel stores.  This unique concept has a smaller footprint than its …

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High-End Stores Use Facial Recognition Tools to Spot VIP’s

10 Saturday Aug 2013

Posted by Retailing Management in Chapter 15: Retail Communication Mix, Chapter 18: Customer Service

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Customer service, Ethics, Retail Communication Mix, Technology

VIP-identification technology was developed by a U.K. based company.  This firm has previously developed technology that helps security services identify …

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Beyond The Tablet

07 Wednesday Aug 2013

Posted by Retailing Management in Chapter 10: Information Systems and Supply Chain Management, Chapter 11: Customer Relationship Management, Chapter 16: Human Resources and Managing the Store

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Customer Relationship Management, Food Industry, Information Systems, Managing the Store, Supply Chain Management, tablets

Technology is infiltrating almost every component of consumers’ daily lives.  Almost one in three Americans owns a tablet and most …

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These 10 Ideas in Retail Innovation Will Change the Way You Shop

05 Monday Aug 2013

Posted by Retailing Management in Chapter 06: Retail Market Strategy

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Global, Mobile Apps, Multichannel Retailing, Retail Market Strategy, Technology

Springwise is an innovation firm that scans the competitive landscape for promising new business ideas.  The company relies on a …

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Do Malls Need a Gen-Y Makeover?

16 Tuesday Jul 2013

Posted by Retailing Management in Chapter 05: Customer Buying Behavior

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Customer Buying Behavior, Gen Y, Malls

According to a new study at the Urban Land Institute, Gen Y shoppers aren’t shopping less at malls because they …

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Brain Trust Query: Why I’m Done with Foursquare

11 Thursday Jul 2013

Posted by Retailing Management in Chapter 15: Retail Communication Mix

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Foursquare, Mobile Apps, Retail Communication Mix

This article was taken from the Hanifin Loyalty Blog.  In it, Mr. Hanifin explains why he is leaving Foursquare. After …

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Internet Sales Tax Coming Too Late for Some Stores

08 Monday Jul 2013

Posted by Retailing Management in Chapter 07: Financial Strategy

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Amazon, financial strategy, Online retailing

Independent retailers used to hope that the playing field would be leveled when behemoth online retailers like Amazon were forced …

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (23)
  • Chapter 04: Multichannel and Omnichannel Retailing (99)
  • Chapter 05: Customer Buying Behavior (89)
  • Chapter 06: Retail Market Strategy (194)
  • Chapter 07: Financial Strategy (51)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (24)
  • Chapter 10: Information Systems and Supply Chain Management (109)
  • Chapter 11: Customer Relationship Management (56)
  • Chapter 12: Managing the Merchandise Planning Process (59)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (76)
  • Chapter 15: Retail Communication Mix (63)
  • Chapter 16: Human Resources and Managing the Store (74)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (61)
  • Chapter 18: Customer Service (76)
  • Retail Tidbits (129)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (23)
  • Chapter 04: Multichannel and Omnichannel Retailing (99)
  • Chapter 05: Customer Buying Behavior (89)
  • Chapter 06: Retail Market Strategy (194)
  • Chapter 07: Financial Strategy (51)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (24)
  • Chapter 10: Information Systems and Supply Chain Management (109)
  • Chapter 11: Customer Relationship Management (56)
  • Chapter 12: Managing the Merchandise Planning Process (59)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (76)
  • Chapter 15: Retail Communication Mix (63)
  • Chapter 16: Human Resources and Managing the Store (74)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (61)
  • Chapter 18: Customer Service (76)
  • Retail Tidbits (129)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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