Even before the COVID-19 pandemic, Lowe’s had noted an uptick in the number of consumers purchasing online and then picking …
Locking Up Distribution Options: Lowe’s Embraces New Options for In-Store Pickups
05 Friday Feb 2021
Another Catalog Bites the Dust: The End of IKEA’s Famous Printed Mailer
03 Wednesday Feb 2021
The IKEA catalog lasted nearly 70 years. First published and mailed in 1951, it was long a primary source of …
A Plan to Grant More Autonomy to Barnes & Noble’s Store Managers and Thus Gain Better Performance for Stores
28 Thursday Jan 2021
Barnes & Noble might be a massive chain operation, but its physical stores, as meaningful assets, also can provide the …
Shopify: A Retail Platform and Service Provider that also Wants to Reform Retailing
26 Tuesday Jan 2021
Even among those who might have heard of it, Shopify remains a sort of shadowy force in retailing. Millions of …
Competitive Developments in the Pharmacy Market
22 Friday Jan 2021
Posted in Chapter 06: Retail Market Strategy
Some radical changes are afoot in the U.S. retail pharmacy market. In announcements released just days apart, both Amazon and …
Digital Kitchen and a Drive Through: Chipotle’s Experiments with Digital Retailing
20 Wednesday Jan 2021
Noting that digital sales made up nearly half of all the orders leaving its restaurants in a recent quarter—a more …
Dick’s Sporting Goods Aims to Sell the Outdoors, During COVID and After
18 Monday Jan 2021
Claiming that it had the idea in the works even before the COVID-19 pandemic, Dick’s Sporting Goods recently noted its …
A Natural Experiment in How Consumers React to Environmental Changes
05 Thursday Nov 2020
Posted in Chapter 05: Customer Buying Behavior
For researchers who study how consumers behave, the COVID-19 pandemic has been a treasure trove of novel data. Their environment …
The Drones Are Coming!… Someday. A Step Forward in Amazon’s Ambitious Plans for the Future
02 Monday Nov 2020
Several years ago, Jeff Bezos boldly promised that drone delivery would be ready nearly any time now. His timing prediction …
Global Sneaker Culture, in Local Form, at Foot Locker Power Stores
29 Thursday Oct 2020
Sneaker culture might be global, spanning national boundaries and economic strata. But it also is distinctly local, in that sneakerheads …
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