The United States has long been a coffee culture, and in recent decades, consumers’ embrace of the drink has helped …
Independent Cafés, Big Name Brands, and Coffee Supply Chains: Shifts with COVID-19
11 Thursday Feb 2021
Piggybacking on Prime Day: How Target Is Trying to Use Amazon’s Biggest Sale to Its Advantage
09 Tuesday Feb 2021
Posted in Chapter 06: Retail Market Strategy
Each year, Amazon’s Prime Day sale is a big deal—both in terms of the savings available to customers and with …
Locking Up Distribution Options: Lowe’s Embraces New Options for In-Store Pickups
05 Friday Feb 2021
Even before the COVID-19 pandemic, Lowe’s had noted an uptick in the number of consumers purchasing online and then picking …
Another Catalog Bites the Dust: The End of IKEA’s Famous Printed Mailer
03 Wednesday Feb 2021
The IKEA catalog lasted nearly 70 years. First published and mailed in 1951, it was long a primary source of …
A Plan to Grant More Autonomy to Barnes & Noble’s Store Managers and Thus Gain Better Performance for Stores
28 Thursday Jan 2021
Barnes & Noble might be a massive chain operation, but its physical stores, as meaningful assets, also can provide the …
Shopify: A Retail Platform and Service Provider that also Wants to Reform Retailing
26 Tuesday Jan 2021
Even among those who might have heard of it, Shopify remains a sort of shadowy force in retailing. Millions of …
Competitive Developments in the Pharmacy Market
22 Friday Jan 2021
Posted in Chapter 06: Retail Market Strategy
Some radical changes are afoot in the U.S. retail pharmacy market. In announcements released just days apart, both Amazon and …
Digital Kitchen and a Drive Through: Chipotle’s Experiments with Digital Retailing
20 Wednesday Jan 2021
Noting that digital sales made up nearly half of all the orders leaving its restaurants in a recent quarter—a more …
Dick’s Sporting Goods Aims to Sell the Outdoors, During COVID and After
18 Monday Jan 2021
Claiming that it had the idea in the works even before the COVID-19 pandemic, Dick’s Sporting Goods recently noted its …
A Natural Experiment in How Consumers React to Environmental Changes
05 Thursday Nov 2020
Posted in Chapter 05: Customer Buying Behavior
For researchers who study how consumers behave, the COVID-19 pandemic has been a treasure trove of novel data. Their environment …
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