Five years ago, naysayers lamented that HSN (Home Shopping Network) would not be able to compete in the digital age, …
HSN Enjoys a Mobile-Shopping Rebirth in the Digital Era
26 Thursday Sep 2013
Posted in Chapter 02: Types of Retailers
Tag Archives: Multichannel Retailing
Marketers Keep Up with Divergent Behavior on Smartphones and Tablets
14 Saturday Sep 2013
Advertisers are realizing that they have to respond to customers who use both smartphones and tablets, as many customers use …
Walmart vs. Amazon in Online Groceries: Who Has the Edge?
08 Sunday Sep 2013
In the grocery business, online grocery sales account for only 1% of the $568 billion market. Both Walmart and Amazon …
Restaurants are Turning to Loyalty Reward Apps to Lure Customers
05 Thursday Sep 2013
Restaurants used to use loyalty programs as a tool for promoting repeat visits; now restaurants are supplementing these programs by …
Has Staples Launched the Omnichannel Store of the Future?
12 Monday Aug 2013
In early June, Staples launched the first of two omnichannel stores. This unique concept has a smaller footprint than its …
These 10 Ideas in Retail Innovation Will Change the Way You Shop
05 Monday Aug 2013
Posted in Chapter 06: Retail Market Strategy
Springwise is an innovation firm that scans the competitive landscape for promising new business ideas. The company relies on a …
Naughty in Name Only
25 Saturday May 2013
Nasty Gal is an eBay page that sells vintage women’s clothing. It was started in 2006 by a 22-year-old community …
Celiac Supplies in Coorparoo, Brisbane, charges $5 to browse
19 Sunday May 2013
Posted in Chapter 18: Customer Service
In Brisbane, a gluten free specialty grocery store, is now charging customers who don’t buy anything $5 to browse. The …
Will Stores Become Warehouses in the Omnichannel Future?
11 Saturday May 2013
Many retailers, including department store giant Macy’s, are beginning to fulfill online orders from store inventory rather than through warehouses. …
Multichannel Retailing Myths Debunked
20 Saturday Apr 2013
Price Waterhouse Coopers recently released a report of 11,000 shoppers globally. One of the outcomes of this report was to …
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