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Retailing Management

~ 11th Edition

Retailing Management

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Wal-Mart Looks to Grow by Getting Smaller

30 Thursday Oct 2014

Posted by Retailing Management in Chapter 02: Types of Retailers, Chapter 06: Retail Market Strategy

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Retail Market Strategy, Types of Retailers, Walmart

Facing dwindling sales trends and ever increasing competition on various fronts, especially from Amazon, Walmart is making innovation a priority. …

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Reverse Showrooming: Bricks-and-Mortar Retailers Are Fighting Back Against Amazon and Others

28 Tuesday Oct 2014

Posted by Retailing Management in Chapter 04: Multichannel and Omnichannel Retailing

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Amazon, Brick-and-Mortar Retailers, Multichannel Retailing, Showrooming

The ubiquity of smartphones and the expansion of e-commerce were supposed to have clear effects on consumers’ showrooming behaviors: They …

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In Ambitious Bid, Walmart Seeks Foothold in Primary Care Services

24 Friday Oct 2014

Posted by Retailing Management in Chapter 06: Retail Market Strategy, Chapter 18: Customer Service

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Customer service, Health, Retail Market Strategy, Walmart

Walmart is a savvy observer of national trends. For example, it recently noted two parallel and prominent developments: First, the …

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Alibaba Cleans Up “Gray Market” for Some Prestigious Brands

22 Wednesday Oct 2014

Posted by Retailing Management in Chapter 13: Buying Merchandise

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Alibaba, Buying Merchandise, China, Global

As the largest e-commerce site in China (and after its recent initial public offering, one of the most valuable companies …

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Plugged-In Over Preppy: Teenagers Favor Tech Over Clothes

20 Monday Oct 2014

Posted by Retailing Management in Chapter 06: Retail Market Strategy

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Fashion, Retail Market Strategy, Technology, Teenagers

Among young consumers, the primary method to express individuality, status, and a fashionable image has long been through clothing. They …

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RIP Department Stores? Not Yet

16 Thursday Oct 2014

Posted by Retailing Management in Chapter 02: Types of Retailers

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Department Stores, Types of Retailers

Why, after multiple quarters of sales losses and widespread assumptions of their demise, are department stores still a force to …

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Should Chronic Returners Be Banned?

14 Tuesday Oct 2014

Posted by Retailing Management in Chapter 11: Customer Relationship Management, Chapter 18: Customer Service

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Customer Relationship Management, Customer service, returns

The responses of retailers to customers who return frequently or in large volumes vary widely. Some continue to embrace the …

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Does Family Dollar/Dollar General Make a Monopoly?

08 Wednesday Oct 2014

Posted by Retailing Management in Chapter 14: Retail Pricing

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dollar stores, Ethics, Family Dollar, Retail Pricing

When Dollar General offered to merge with Family Dollar, the monetary values involved were a lot higher than what customers …

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Delivery Start-Ups Are Back Like It’s 1999

06 Monday Oct 2014

Posted by Retailing Management in Chapter 10: Information Systems and Supply Chain Management, Chapter 18: Customer Service

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Customer service, Delivery, Supply Chain Management

The latest supply chain trend seems just a little too similar to an old and not particularly successful trend for …

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Not So Cool Anymore, Teen-Focused Retailers Like Abercrombie Try to Reinvent Themselves

02 Thursday Oct 2014

Posted by Retailing Management in Chapter 06: Retail Market Strategy

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Abercrombie, American Eagle, Retail Market Strategy, Teens

Speed and distinctiveness. These are the new keys to selling to adolescent customers. Rather than sporting similarly logoed shirts and …

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (23)
  • Chapter 04: Multichannel and Omnichannel Retailing (99)
  • Chapter 05: Customer Buying Behavior (89)
  • Chapter 06: Retail Market Strategy (194)
  • Chapter 07: Financial Strategy (51)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (24)
  • Chapter 10: Information Systems and Supply Chain Management (109)
  • Chapter 11: Customer Relationship Management (56)
  • Chapter 12: Managing the Merchandise Planning Process (59)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (76)
  • Chapter 15: Retail Communication Mix (63)
  • Chapter 16: Human Resources and Managing the Store (74)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (61)
  • Chapter 18: Customer Service (76)
  • Retail Tidbits (129)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (23)
  • Chapter 04: Multichannel and Omnichannel Retailing (99)
  • Chapter 05: Customer Buying Behavior (89)
  • Chapter 06: Retail Market Strategy (194)
  • Chapter 07: Financial Strategy (51)
  • Chapter 08: Retail Locations (48)
  • Chapter 09: Retail Site Location (24)
  • Chapter 10: Information Systems and Supply Chain Management (109)
  • Chapter 11: Customer Relationship Management (56)
  • Chapter 12: Managing the Merchandise Planning Process (59)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (76)
  • Chapter 15: Retail Communication Mix (63)
  • Chapter 16: Human Resources and Managing the Store (74)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (61)
  • Chapter 18: Customer Service (76)
  • Retail Tidbits (129)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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