Retailers are taking drastic measures to compete with Amazon. One strategic initiative, known as Ship from Store, turns store locations …
Is From Store Shipping the Future of Brick-and-Motor Stores?
04 Monday Nov 2013
Tag Archives: Customer service
How Can Retailers Make Checkout Waits More Bearable?
10 Tuesday Sep 2013
Posted in Chapter 18: Customer Service
Many retailers use service quality as a predictor of future growth and market share. One way that retailers can increase …
Do Beauty Consultants Make Sense for Target?
23 Friday Aug 2013
Posted in Chapter 18: Customer Service
Tags
Target is expecting to roll out its Beauty Concierge program to over 200 stores this summer. It was recently introduced …
REI is Now Limiting Returns to One Year
21 Wednesday Aug 2013
REI’s generous return policy has earned it the nickname “Rental Equipment, Inc.” For years customers have taken advantage of the …
High-End Stores Use Facial Recognition Tools to Spot VIP’s
10 Saturday Aug 2013
VIP-identification technology was developed by a U.K. based company. This firm has previously developed technology that helps security services identify …
New Mattress Chain Depends on Tablets
10 Monday Jun 2013
Ashley Furniture recently announced its new mattress store concept, ZZZ’s. The first shop opened in April and the company hopes …
Celiac Supplies in Coorparoo, Brisbane, charges $5 to browse
19 Sunday May 2013
Posted in Chapter 18: Customer Service
In Brisbane, a gluten free specialty grocery store, is now charging customers who don’t buy anything $5 to browse. The …
Will Stores Become Warehouses in the Omnichannel Future?
11 Saturday May 2013
Many retailers, including department store giant Macy’s, are beginning to fulfill online orders from store inventory rather than through warehouses. …
Americans Won’t Pay for Same-Day Delivery, Or Will they?
09 Thursday May 2013
Posted in Chapter 18: Customer Service
Tags
According to researchers, 75% of customers (from a survey of 1,500 U.S. customers) expect free shipping from online retailers and …
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