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Retailing Management

~ 11th Edition

Retailing Management

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No One Is Monitoring the Door: Sam’s Club Introduces Cashierless Stores

19 Wednesday Feb 2025

Posted by Retailing Management in Chapter 16: Human Resources and Managing the Store, Chapter 17: Store Layout, Design, and Visual Merchandising

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Because self-checkout options promise to increase the efficiency of a shopping trip, their introduction has been most prominent in retail …

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Past the Point of (Amazon) Returns: Reverse Logistics Are Overwhelming Stores

12 Wednesday Feb 2025

Posted by Retailing Management in Chapter 04: Multichannel and Omnichannel Retailing, Chapter 16: Human Resources and Managing the Store

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Amazon’s business model is centered around efficiency and innovation. It prioritizes the customer, even at the cost of its employees—and …

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Nobody Home: NYC Pharmacies Are Closing Locations

05 Wednesday Feb 2025

Posted by Retailing Management in Chapter 08: Retail Locations, Chapter 09: Retail Site Location

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As Frank Sinatra promises, “If I can make it there, I can make it … anywhere.” New York represents a …

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Hot Off the Presses, and We Don’t Mean Hot Dogs: Costco’s Successful Magazine

31 Friday Jan 2025

Posted by Retailing Management in Chapter 11: Customer Relationship Management, Chapter 15: Retail Communication Mix

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You might be forgiven for not knowing that Costco, known for its big-box warehouse offerings and affordable hot dogs, also …

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Is Fashion Making a Gotham-Sized Comeback in NYC?

24 Friday Jan 2025

Posted by Retailing Management in Chapter 04: Multichannel and Omnichannel Retailing, Chapter 08: Retail Locations, Chapter 09: Retail Site Location

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Faced with intense time constraints, most consumers might be forgiven for prioritizing convenience over a stellar experience. This preference represents …

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Nipped in the Bud: Plant Seller The Sill Moves Online

22 Wednesday Jan 2025

Posted by Retailing Management in Chapter 03: Digital Retailing, Chapter 04: Multichannel and Omnichannel Retailing

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Less mess than a pet, much less responsibility than a child, house plants have become a staple of 20-somethings’ lives, …

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Spook-tacular: How Halloween Became a Retailing Boon

17 Friday Jan 2025

Posted by Retailing Management in Chapter 05: Customer Buying Behavior, Chapter 12: Managing the Merchandise Planning Process

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Changing weather and falling leaves have long heralded the coming of fall. And for many, it also marks the start …

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Unsubscribed: How a New Law Is Making Customer Service More Straightforward

04 Wednesday Dec 2024

Posted by Retailing Management in Uncategorized

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No matter how rich, powerful, or mature we get, some frustrating encounters cannot be outrun. And like death and taxes, …

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Dime a Dozen: McDonald’s Introduces Kiosks that Accept Cash

27 Wednesday Nov 2024

Posted by Retailing Management in Chapter 10: Information Systems and Supply Chain Management, Chapter 16: Human Resources and Managing the Store, Chapter 17: Store Layout, Design, and Visual Merchandising

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Even as economic transactions evolve to become increasingly cashless, there are still a few places where it’s nice to have …

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Chains Bet Big on Automation: Restaurants’ Robot Experiments Begin to Take Shape

25 Monday Nov 2024

Posted by Retailing Management in Chapter 10: Information Systems and Supply Chain Management, Chapter 16: Human Resources and Managing the Store

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As labor costs continue to rise, restaurant chains increasingly are experimenting with robotic assistants to enhance their operational efficiency and …

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (21)
  • Chapter 04: Multichannel and Omnichannel Retailing (98)
  • Chapter 05: Customer Buying Behavior (89)
  • Chapter 06: Retail Market Strategy (194)
  • Chapter 07: Financial Strategy (50)
  • Chapter 08: Retail Locations (47)
  • Chapter 09: Retail Site Location (22)
  • Chapter 10: Information Systems and Supply Chain Management (106)
  • Chapter 11: Customer Relationship Management (54)
  • Chapter 12: Managing the Merchandise Planning Process (59)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (76)
  • Chapter 15: Retail Communication Mix (62)
  • Chapter 16: Human Resources and Managing the Store (74)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (60)
  • Chapter 18: Customer Service (74)
  • Retail Tidbits (128)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (21)
  • Chapter 04: Multichannel and Omnichannel Retailing (98)
  • Chapter 05: Customer Buying Behavior (89)
  • Chapter 06: Retail Market Strategy (194)
  • Chapter 07: Financial Strategy (50)
  • Chapter 08: Retail Locations (47)
  • Chapter 09: Retail Site Location (22)
  • Chapter 10: Information Systems and Supply Chain Management (106)
  • Chapter 11: Customer Relationship Management (54)
  • Chapter 12: Managing the Merchandise Planning Process (59)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (76)
  • Chapter 15: Retail Communication Mix (62)
  • Chapter 16: Human Resources and Managing the Store (74)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (60)
  • Chapter 18: Customer Service (74)
  • Retail Tidbits (128)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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