Many retailers use service quality as a predictor of future growth and market share. One way that retailers can increase …
How Can Retailers Make Checkout Waits More Bearable?
10 Tuesday Sep 2013
Posted in Chapter 18: Customer Service
Tag Archives: Store Layout
Using Data to Stage-Manage Paths to the Prescription Counter
14 Wednesday Aug 2013
Most retailers, in order to stay competitive, are mining data to understand what customers want and how to get them …
Has Staples Launched the Omnichannel Store of the Future?
12 Monday Aug 2013
In early June, Staples launched the first of two omnichannel stores. This unique concept has a smaller footprint than its …
The importance of in-store video for retailers
05 Wednesday Jun 2013
Today’s customers are used to having information at their fingertips while shopping online or on a mobile device. Customers’ expectations …
Shoppers’ ‘Mobile Blinders’ Force Checkout-Aisle Changes
13 Monday May 2013
Sales of magazines have long been fueled by bored shoppers waiting in the checkout line who get engrossed in an …
Aether builds a sleek San Francisco boutique from three shipping containers
28 Thursday Mar 2013
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Aether is primarily a web-based retailer that focuses on outerwear. Recently the California-based company has begun expanding its operations into …
British Store Has Figured Out How To Make Men Like Shopping
09 Saturday Feb 2013
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Typically, retailers have assumed that most men hate shopping. Hointer, a high-tech men’s clothing retailer located in Seattle, but based …
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