As retail stores increasingly integrate robotic technologies to perform various mundane tasks—such as restocking shelves, unloading deliveries, and mopping up …
Retail Tidbit: Putting a Face to Robotic Technology
16 Thursday Apr 2020
Tag Archives: Customer service
Amazon Returns Are Getting Easier—And More Environmentally Friendly
02 Monday Mar 2020
Amazon is a lot of things to a lot of people, but one thing that it has never been able …
They See You When You’re Shopping
18 Tuesday Feb 2020
Tags
Customer Buying Behavior, Customer Relationship Management, Customer service, Luxury, Online retailing, Powerfront
When visitors to luxury brand websites put a product in their shopping cart, the retailer wants to respond right away, …
H&M’s Different Kind of Clickbait
12 Wednesday Feb 2020
The drive to produce clothing more quickly but less expensively is widespread, but its most prominent source might be the …
How to Make Friends Online the Old-Fashioned Way (Buying Clothes Together)
31 Friday Jan 2020
Tags
Customer Buying Behavior, Customer service, Noishaf Bazaar, Online retailing, Retail Communication Mix, Types of Retailers
Imagine you’re a fashionable, environmentally conscious young professional, hired into your first job. Your company sends you to, say, Dubuque, …
What Would It Take to Overthrow King Publix?
11 Thursday Oct 2018
For Floridians, Publix is a household name. The grocery chain started in 1940 in the state, evoking loyalty and devotion …
Did Build-A-Bear Destroy Its Brand with a Successful Promotion?
09 Tuesday Oct 2018
A successful retail promotion gets people in the door, ready and willing to spend money. But success also implies that …
Amazon’s Cashierless “Go” Convenience Store Set to Open
14 Wednesday Mar 2018
Although they are just single-store tests at the moment, the efforts by Amazon and Starbucks to eliminate cash from any …
Robots Are Not the Answer to Store Challenges
12 Monday Mar 2018
Posted in Chapter 18: Customer Service
Tags
Lots of commentators have issued predictions about how robots are the future of retailing. The descriptions suggest a futuristic retail …
Can Fitness Classes Wake Up Retail Store Traffic?
04 Friday Aug 2017
Seeking to take advantage of the growth in activewear sales, Saks Fifth Avenue’s flagship New York City location recently opened …
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