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Target is expecting to roll out its Beauty Concierge program to over 200 stores this summer. It was recently introduced …
Do Beauty Consultants Make Sense for Target?
23 Friday Aug 2013
Posted in Chapter 18: Customer Service
Category Archives: Chapter 18: Customer Service
REI is Now Limiting Returns to One Year
21 Wednesday Aug 2013
REI’s generous return policy has earned it the nickname “Rental Equipment, Inc.” For years customers have taken advantage of the …
High-End Stores Use Facial Recognition Tools to Spot VIP’s
10 Saturday Aug 2013
VIP-identification technology was developed by a U.K. based company. This firm has previously developed technology that helps security services identify …
New Mattress Chain Depends on Tablets
10 Monday Jun 2013
Ashley Furniture recently announced its new mattress store concept, ZZZ’s. The first shop opened in April and the company hopes …
Celiac Supplies in Coorparoo, Brisbane, charges $5 to browse
19 Sunday May 2013
Posted in Chapter 18: Customer Service
In Brisbane, a gluten free specialty grocery store, is now charging customers who don’t buy anything $5 to browse. The …
Americans Won’t Pay for Same-Day Delivery, Or Will they?
09 Thursday May 2013
Posted in Chapter 18: Customer Service
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According to researchers, 75% of customers (from a survey of 1,500 U.S. customers) expect free shipping from online retailers and …
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