The drive to produce clothing more quickly but less expensively is widespread, but its most prominent source might be the …
H&M’s Different Kind of Clickbait
12 Wednesday Feb 2020
Category Archives: Chapter 18: Customer Service
How to Make Friends Online the Old-Fashioned Way (Buying Clothes Together)
31 Friday Jan 2020
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Customer Buying Behavior, Customer service, Noishaf Bazaar, Online retailing, Retail Communication Mix, Types of Retailers
Imagine you’re a fashionable, environmentally conscious young professional, hired into your first job. Your company sends you to, say, Dubuque, …
Will Shoppers Let Walmart Stock Their Fridges?
26 Thursday Sep 2019
Posted in Chapter 18: Customer Service
Getting the products into customers’ homes is perhaps the central challenge for retailers seeking to address those consumers’ convenience demands …
4 Grocers that Are Turning Stores into Destinations
23 Monday Sep 2019
Grocery shopping is a chore that people try to get done as quickly and painlessly as possible. Right? Not necessarily—especially …
The Boutique Fitness Boom
19 Monday Aug 2019
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In various retail sectors, proximity to competitors is a key strategic imperative. Drug stores, electronics chains, and restaurants have long …
Whole Foods Cut Prices. It Saved Us 5 Cents
03 Monday Jun 2019
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It seems as if everybody is paying attention to the prices at Whole Foods. Since its purchase by Amazon, with …
Macy’s Debuts “Story” in 36 Stores Nationwide
28 Tuesday May 2019
Posted in Chapter 18: Customer Service
Macy’s has had its share of well-publicized struggles, but the storied retailer is not going anywhere without a fight. In …
TidBit: IKEA Accelerates Services Drive as Competition Stiffens
20 Wednesday Mar 2019
Posted in Chapter 18: Customer Service, Retail Tidbits
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The first acquisition IKEA ever made was one that might seem antithetical to its essential value proposition. It purchased TaskRabbit, …
TidBit: Toys ‘R’ Us Plans a United States Comeback
08 Friday Mar 2019
Posted in Chapter 18: Customer Service, Retail Tidbits
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Can toys, and their retail brands, come back to life? Investors who purchased the remaining assets of Toys ’R Us …
Hate Shopping? New Texting Services Will Simplify Your Life
15 Friday Feb 2019
Convenience and accessibility are key drivers of consumers’ behavior, never more so than today, when they expect to be able …