Amazon is a lot of things to a lot of people, but one thing that it has never been able …
Amazon Returns Are Getting Easier—And More Environmentally Friendly
02 Monday Mar 2020
Category Archives: Chapter 18: Customer Service
They See You When You’re Shopping
18 Tuesday Feb 2020
Tags
Customer Buying Behavior, Customer Relationship Management, Customer service, Luxury, Online retailing, Powerfront
When visitors to luxury brand websites put a product in their shopping cart, the retailer wants to respond right away, …
H&M’s Different Kind of Clickbait
12 Wednesday Feb 2020
The drive to produce clothing more quickly but less expensively is widespread, but its most prominent source might be the …
How to Make Friends Online the Old-Fashioned Way (Buying Clothes Together)
31 Friday Jan 2020
Tags
Customer Buying Behavior, Customer service, Noishaf Bazaar, Online retailing, Retail Communication Mix, Types of Retailers
Imagine you’re a fashionable, environmentally conscious young professional, hired into your first job. Your company sends you to, say, Dubuque, …
Will Shoppers Let Walmart Stock Their Fridges?
26 Thursday Sep 2019
Posted in Chapter 18: Customer Service
Getting the products into customers’ homes is perhaps the central challenge for retailers seeking to address those consumers’ convenience demands …
4 Grocers that Are Turning Stores into Destinations
23 Monday Sep 2019
Grocery shopping is a chore that people try to get done as quickly and painlessly as possible. Right? Not necessarily—especially …
The Boutique Fitness Boom
19 Monday Aug 2019
Tags
In various retail sectors, proximity to competitors is a key strategic imperative. Drug stores, electronics chains, and restaurants have long …
Whole Foods Cut Prices. It Saved Us 5 Cents
03 Monday Jun 2019
Tags
It seems as if everybody is paying attention to the prices at Whole Foods. Since its purchase by Amazon, with …
Macy’s Debuts “Story” in 36 Stores Nationwide
28 Tuesday May 2019
Posted in Chapter 18: Customer Service
Macy’s has had its share of well-publicized struggles, but the storied retailer is not going anywhere without a fight. In …
TidBit: IKEA Accelerates Services Drive as Competition Stiffens
20 Wednesday Mar 2019
Posted in Chapter 18: Customer Service, Retail Tidbits
Tags
The first acquisition IKEA ever made was one that might seem antithetical to its essential value proposition. It purchased TaskRabbit, …