As retail stores increasingly integrate robotic technologies to perform various mundane tasks—such as restocking shelves, unloading deliveries, and mopping up …
Retail Tidbit: Putting a Face to Robotic Technology
16 Thursday Apr 2020
Category Archives: Chapter 18: Customer Service
Amazon Returns Are Getting Easier—And More Environmentally Friendly
02 Monday Mar 2020
Amazon is a lot of things to a lot of people, but one thing that it has never been able …
They See You When You’re Shopping
18 Tuesday Feb 2020
Tags
Customer Buying Behavior, Customer Relationship Management, Customer service, Luxury, Online retailing, Powerfront
When visitors to luxury brand websites put a product in their shopping cart, the retailer wants to respond right away, …
H&M’s Different Kind of Clickbait
12 Wednesday Feb 2020
The drive to produce clothing more quickly but less expensively is widespread, but its most prominent source might be the …
How to Make Friends Online the Old-Fashioned Way (Buying Clothes Together)
31 Friday Jan 2020
Tags
Customer Buying Behavior, Customer service, Noishaf Bazaar, Online retailing, Retail Communication Mix, Types of Retailers
Imagine you’re a fashionable, environmentally conscious young professional, hired into your first job. Your company sends you to, say, Dubuque, …
Will Shoppers Let Walmart Stock Their Fridges?
26 Thursday Sep 2019
Posted in Chapter 18: Customer Service
Getting the products into customers’ homes is perhaps the central challenge for retailers seeking to address those consumers’ convenience demands …
4 Grocers that Are Turning Stores into Destinations
23 Monday Sep 2019
Grocery shopping is a chore that people try to get done as quickly and painlessly as possible. Right? Not necessarily—especially …
The Boutique Fitness Boom
19 Monday Aug 2019
Tags
In various retail sectors, proximity to competitors is a key strategic imperative. Drug stores, electronics chains, and restaurants have long …
Whole Foods Cut Prices. It Saved Us 5 Cents
03 Monday Jun 2019
Tags
It seems as if everybody is paying attention to the prices at Whole Foods. Since its purchase by Amazon, with …
Macy’s Debuts “Story” in 36 Stores Nationwide
28 Tuesday May 2019
Posted in Chapter 18: Customer Service
Macy’s has had its share of well-publicized struggles, but the storied retailer is not going anywhere without a fight. In …