16 Sunday Jul 2023
Tags
Customer Relationship Management, Customer service, Hennessey, Michael Jordan, Retail Tidbit, Supercars
If you’re the greatest basketball player of all time (we said it, and we stand by it!), what do you …
08 Monday May 2023
Posted in Chapter 18: Customer Service, Retail Tidbits
A major inconvenience for online grocery consumers occurs when the products they want and need are out of stock at …
04 Wednesday Jan 2023
Posted in Chapter 18: Customer Service
Tags
Carvana’s website offers a very simple, cool platform that allows shoppers to search for and buy used cars. Even cooler, …
02 Wednesday Nov 2022
Posted in Chapter 18: Customer Service
Tags
Robots are increasingly helping out in retail environments. They can flip burgers, deliver packages, provide security, and restock grocery shelves. …
02 Wednesday Nov 2022
Posted in Chapter 18: Customer Service
Tags
When you reach out to customer service at most companies, you expect the person handling your inquiry to be in …
01 Monday Nov 2021
Posted in Chapter 18: Customer Service
Advanced technologies that allow for remote and socially distanced interactions between consumers and [retailers/service providers] have been a boon during …
22 Friday Oct 2021
Posted in Chapter 18: Customer Service
The health and wellness service sectors have been expanding for a while, and the coronavirus has hastened that growth, due …
17 Thursday Sep 2020
Posted in Chapter 18: Customer Service
Tags
When it comes to health care, people’s needs have grown far more sophisticated but also more challenging, pressured by shifting …
03 Monday Aug 2020
Tags
Amazon, Amazon Prime, Customer service, Introduction to Retailing, Retail Market Strategy, Walmart
Although Walmart might prefer to avoid a direct, head-to-head comparison, it’s hard not to consider the offerings involved in its …
16 Thursday Apr 2020
As retail stores increasingly integrate robotic technologies to perform various mundane tasks—such as restocking shelves, unloading deliveries, and mopping up …
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