Confronted with the growing ubiquity of tablet checkout screens that prompt suggested tip amounts, at coffee shops, retail stores, hair …
Americans Are Growing Tired of Tipping
12 Wednesday Jul 2023
Category Archives: Chapter 05: Customer Buying Behavior
Diversifying the Bridal Dress Buying Experience
14 Wednesday Jun 2023
Posted in Chapter 05: Customer Buying Behavior
This gallery contains 1 photo.
Just as many conventional wedding traditions have fallen out of popularity (does anyone still do garter tosses?), so has the …
The Romanticism and the Deal: How Online Secondhand Furniture Marketplaces Meet Multiple Needs
11 Sunday Jun 2023
Posted in Chapter 05: Customer Buying Behavior
This gallery contains 1 photo.
Furniture is a durable product. Even relatively inexpensive dressers, chairs, and beds can last for years. High-end furniture might be …
Vinyl Records Are Making a Comeback
04 Thursday May 2023
Posted in Chapter 05: Customer Buying Behavior
2022 was a record year for records. For the first time since 1987, people bought more vinyl records than compact …
Supermarkets Know You Want Cheap Food
10 Monday Apr 2023
Tags
Consumer Buying Behavior, Groceries, Inflation, Managing the Merchandise Planning Process, Supermarkets
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Groceries have gotten expensive. As of March 2023, food prices were up 8.5 percent compared with a year earlier, per …
Despite Limited Budgets, Consumers are Buying *a Lot* of Luxury Goods
06 Thursday Apr 2023
Posted in Chapter 05: Customer Buying Behavior
This gallery contains 1 photo.
Yeah, yeah, yeah—inflation. So your food budget is completely out of control, and who knows when you’ll be able to …
Retailing Tidbit: The Rolling Stones Care Where Their Merchandise Is Made… But Do Their Fans?
15 Wednesday Mar 2023
The legendary rock band the Rolling Stones expressed shock when discovering that the workers making their 60th anniversary merchandise, in …
Retailing Tidbit: Black Friday Is Making a Comeback
13 Monday Mar 2023
Tags
Retailers headed into last year’s Black Friday with gritted teeth. Profit margins were down, due to inflation, excess inventory, and …
Retailing Tidbit: Do Fine Jewelry Customers Care About Sustainability? Prada Thinks So
30 Monday Jan 2023
Tags
Sustainable fashion is all the rage, and now fine jewelry may be getting in on the trend. Prada—the ultra-fancy, trend-setting …
A Home Away from Home Depot or Home Goods
16 Monday Jan 2023
Posted in Chapter 05: Customer Buying Behavior
While on vacation, people often imagine what it would be like to live in their getaway location. Could they be …
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