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Retailing Management

~ 11th Edition

Retailing Management

Author Archives: Retailing Management

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Zappos Takes to the Road to Connect with Consumers

06 Thursday Apr 2017

Posted by Retailing Management in Chapter 04: Multichannel and Omnichannel Retailing, Chapter 11: Customer Relationship Management

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Customer Relationship Management, Multichannel Retailing, Zappos

Taking inspiration from rock stars throughout history, Zappos has decided to haul a 40-foot shipping container around the country to …

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The Macy’s Effect: How Macy’s Dismantled Everything Once Right About the Department Store

04 Tuesday Apr 2017

Posted by Retailing Management in Chapter 02: Types of Retailers, Chapter 06: Retail Market Strategy

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Macy's, Retail Market Strategy, Types of Retailers

Hindsight may be 20/20, but an analysis of the history and current status of department stores suggests that some of …

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Will Data-Driven Checkout Get Shoppers Through the Line Faster?

09 Thursday Mar 2017

Posted by Retailing Management in Retail Tidbits

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Check-out, data, Retail Tidbit

A new option in the effort to reduce wait times in checkout lines extends on previous techniques by calculating not …

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How Can the Retail Job Market Survive the AI Revolution?

07 Tuesday Mar 2017

Posted by Retailing Management in Chapter 16: Human Resources and Managing the Store

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AI, Human Resource Management, Managing the Store

Artificial intelligence (AI) is everywhere. Usually in these abstracts, we focus on the benefits of these advanced technologies for retailing …

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Retail Tidbit: Amazon Considers Floating Warehouses

05 Sunday Mar 2017

Posted by Retailing Management in Retail Tidbits

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Amazon, Floating Warehouse, Retail Tidbit

Amazon seemingly has been sampling some of the books in its science fiction category. In a recently discovered (and approved) …

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Retail Tidbit: Alibaba Looks to Bricks and Mortar with Bid for Mall Operator in China

03 Friday Mar 2017

Posted by Retailing Management in Retail Tidbits

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Alibaba, China, Global, Malls, Retail Tidbit

The dominant e-commerce retailer in China, Alibaba has been going on a bit of a buying streak itself, snapping up …

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What Will Amazon Gain from its Charitable Shipping Efforts?

01 Wednesday Mar 2017

Posted by Retailing Management in Chapter 01: Introduction to the World of Retailing

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Amazon, Give Back Box, Introduction to Retailing

Sometimes, a solution offers up benefits for everyone involved. That seems to be the case for a recent initiative adopted …

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How Can Retailers Make Online Reviews More Useful?

27 Monday Feb 2017

Posted by Retailing Management in Chapter 04: Multichannel and Omnichannel Retailing, Chapter 11: Customer Relationship Management, Chapter 15: Retail Communication Mix

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Customer Relationship Management, Multichannel Retailing, Online Reviews, Retail Communication Mix

Good, clear communication is necessary in any communication channel, and that holds for review sites as much as for any …

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Retail Tidbit: McDonald’s Aims to Flip China Results by Ceding Control

25 Saturday Feb 2017

Posted by Retailing Management in Retail Tidbits

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China, Global, McDonald's, Retail Tidbit

In its effort to deal with macro-environmental trends that have slowed its sales in China, McDonald’s is embracing the benefits …

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What Will the Sale of Craftsman Mean for Sears and Stanley Black & Decker?

23 Thursday Feb 2017

Posted by Retailing Management in Chapter 06: Retail Market Strategy, Chapter 07: Financial Strategy

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Black & Decker, financial strategy, Retail Market Strategy, Sears

As we have discussed elsewhere, department stores like Sears and Kmart are struggling to stay afloat. The parent company of …

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (21)
  • Chapter 04: Multichannel and Omnichannel Retailing (98)
  • Chapter 05: Customer Buying Behavior (89)
  • Chapter 06: Retail Market Strategy (194)
  • Chapter 07: Financial Strategy (50)
  • Chapter 08: Retail Locations (47)
  • Chapter 09: Retail Site Location (22)
  • Chapter 10: Information Systems and Supply Chain Management (106)
  • Chapter 11: Customer Relationship Management (54)
  • Chapter 12: Managing the Merchandise Planning Process (59)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (76)
  • Chapter 15: Retail Communication Mix (62)
  • Chapter 16: Human Resources and Managing the Store (74)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (60)
  • Chapter 18: Customer Service (74)
  • Retail Tidbits (128)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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Articles by Chapter

  • Chapter 01: Introduction to the World of Retailing (19)
  • Chapter 02: Types of Retailers (84)
  • Chapter 03: Digital Retailing (21)
  • Chapter 04: Multichannel and Omnichannel Retailing (98)
  • Chapter 05: Customer Buying Behavior (89)
  • Chapter 06: Retail Market Strategy (194)
  • Chapter 07: Financial Strategy (50)
  • Chapter 08: Retail Locations (47)
  • Chapter 09: Retail Site Location (22)
  • Chapter 10: Information Systems and Supply Chain Management (106)
  • Chapter 11: Customer Relationship Management (54)
  • Chapter 12: Managing the Merchandise Planning Process (59)
  • Chapter 13: Buying Merchandise (68)
  • Chapter 14: Retail Pricing (76)
  • Chapter 15: Retail Communication Mix (62)
  • Chapter 16: Human Resources and Managing the Store (74)
  • Chapter 17: Store Layout, Design, and Visual Merchandising (60)
  • Chapter 18: Customer Service (74)
  • Retail Tidbits (128)
  • Uncategorized (6)

Tags

AI Amazon Artificial Intelligence Buying Merchandise China Customer Buying Behavior Customer Relationship Management Customer service CVS Delivery Ethics Fashion financial strategy Global Grocery Human Resource Management Ikea Information Systems Introduction to Retailing Kroger Luxury Macy's Malls Managing Merchandise Planning Managing the Store McDonald's Millennials Mobile Apps Multichannel Retailing Online retailing Pricing Retail Communication Mix Retail Locations Retail Market Strategy Retail Pricing Retail Tidbit Store Design Store Layout Supply Chain Management Target Technology Types of Retailers visual merchandising Walmart Whole Foods

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