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Although they are just single-store tests at the moment, the efforts by Amazon and Starbucks to eliminate cash from any …
14 Wednesday Mar 2018
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Although they are just single-store tests at the moment, the efforts by Amazon and Starbucks to eliminate cash from any …
12 Monday Mar 2018
Posted Chapter 18: Customer Service
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Lots of commentators have issued predictions about how robots are the future of retailing. The descriptions suggest a futuristic retail …
04 Friday Aug 2017
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Seeking to take advantage of the growth in activewear sales, Saks Fifth Avenue’s flagship New York City location recently opened …
05 Wednesday Jul 2017
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Online retailers have spoiled consumers with low prices, free shipping, and fast delivery. With such benefits, traditional brick-and-mortar stores with …
13 Monday Feb 2017
Posted Chapter 18: Customer Service
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Despite all the ways that Starbucks exemplifies the effort to provide excellent customer service, even it struggles to keep customers …
24 Tuesday Jan 2017
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In addition to providing retail and repair services, Apple has a new goal in mind for its retail stores: provide …
11 Friday Nov 2016
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For the fashion rental retailer Rent the Runway, getting a customer’s order right is critical on multiple levels. Most customers …
09 Wednesday Nov 2016
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In this think piece, the author offers his views on where retail stores are today, and why. Tracing the development …
29 Friday Jul 2016
Posted Chapter 18: Customer Service
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If, as appears likely, the minimum wage increases to $15 for much of the United States, retailers might be bearing …
09 Monday May 2016
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The title of this article suggests that Barneys’ latest moves are all about digital. And though digital advances are clearly …