For young people seeking to establish their identities, clothing has always been a critical consideration. Wearing a particular style, brand, or color combination can signal publicly who the person seeks to be, and retailers that can help shoppers establish their preferred image will always be in vogue. But the meaning of identity has greatly shifted; young consumers today reject being pigeonholed as just one thing and instead seek to communicate their varied, diverse interests and fandom preferences. Fortunately for them, Hot Topic seemingly has figured out a way to keep up and support whatever obscure, niche reference they might want to make with their apparel.
Once known as the retail home for goth lovers, Hot Topic’s assortment, store layouts, and marketing communication all have shifted in recent years. That is, several decades ago, the stores were purposefully dark and a little frightening looking, as if shoppers were leaving their suburban mall and entering a dungeon. The primary color scheme on offer was black, and clothing featured elements such as metal studs and chains. In stores, the music was loud, angry, and rough; Nine Inch Nails received heavy rotation.
A time-traveling goth teen visiting Hot Topic today thus might be surprised to find SpongeBob plushes, My Little Pony dolls, and Care Bears t-shirts. The modern iterations of the stores highlight wide ranges of clothing, accessories, and gear, in bright colors. Even the store logo has changed, from a fiery red, gothic-inspired font to a black, unornamented style. There are still Metallica t-shirts and studded belts to be found, but they are mixed in with diverse product offerings, reflecting the niche interests that young shoppers express.
This retail evolution stems from a few key trends. First, as noted, modern consumers exhibit far more diversity in their preferences and demands. In the past, people might have felt compelled to maintain a single reputation (e.g., a metal fan would never admit publicly to liking some country music too). Today, the growth of online fan communities has meant that consumers feel comfortable acknowledging all their varied interests, because they know they have the backing of thousands of other fans. The stores reflect this diversity, leading one observer to compare the product assortment to “the inside of a teen’s mind”—rapidly changing, constantly considering alternative options, and dynamically growing.
Second, Hot Topic knows that customers want to cite specific sources of entertainment in their clothing, so it actively and widely pursues licensing deals with an array of branded concepts. This strategy started early, when its “Vote for Pedro” shirts, inspired by the movie Napoleon Dynamite, became a cultural phenomenon. Approximately 75 percent of the items available in Hot Topic stores are fan gear, which the store sells for less than the originators of the content. For example, an Arianna Grande “Sweetener” shirt is available on her website, but young shoppers likely prefer to get it at Hot Topic, where it costs substantially less; the average cost across all its products is about $12.
Third, though it has a website and mobile channel, Hot Topic is still primarily a brick-and-mortar retailer, and that’s on purpose. For suburban teens, attending a ComicCon or getting tickets to a concert in a nearby city might be inaccessible, even if deeply desired, goals. Hot Topic offers an alternative, a nearby meeting space in which they can encounter others with similar interests and indulge in expressions of fandom that might be frowned upon in other, more conventional social settings. Accordingly, and in contrast with the trends affecting many retail chains, it has opened more physical stores, reaching 676 locations in a recent count.
In this sense, being a niche brand—albeit one that spans a vast range of niches—has enabled Hot Topic to shift and adjust to attract a new generation of shoppers. Even as it appeals to virtually everyone who represents youth culture, it allows them to express their unique identities.
Discussion Questions:
- Describe Hot Topic’s target market. How is it different from or similar to its target market in the 1990s?
- Describe Hot Topic’s merchandise strategy. How is it different from or similar to its strategy in the 1990s?
Source: Paula Mejia, The New York Times, April 6, 2019