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For the loyalty program at Sally Beauty, everything starts with an email address. It may end up with consistent customer …
04 Sunday Jun 2017
This gallery contains 1 photo.
For the loyalty program at Sally Beauty, everything starts with an email address. It may end up with consistent customer …
06 Thursday Apr 2017
This gallery contains 1 photo.
Taking inspiration from rock stars throughout history, Zappos has decided to haul a 40-foot shipping container around the country to …
27 Monday Feb 2017
Tags
Customer Relationship Management, Multichannel Retailing, Online Reviews, Retail Communication Mix
This gallery contains 1 photo.
Good, clear communication is necessary in any communication channel, and that holds for review sites as much as for any …
24 Tuesday Jan 2017
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In addition to providing retail and repair services, Apple has a new goal in mind for its retail stores: provide …
27 Thursday Oct 2016
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Can a loyalty program work if it doesn’t exhibit loyalty itself? That’s the question observers are asking about the Australian …
12 Friday Aug 2016
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What enables retailers to engage their customers? Apparently, it entails selling a single, owned brand in dedicated stores, also known …
10 Wednesday Aug 2016
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Faced with a major health crisis, Chipotle responded by promising that it was improving its safety standards and assuring customers …
27 Wednesday Apr 2016
This gallery contains 1 photo.
Childhood obesity is a serious and global problem. For parents, shopping with hungry kids who demand sugary snacks sometimes might …
25 Monday Apr 2016
Tags
Customer Relationship Management, Dunkin Donuts, Foot Locker, The Container Store, Video Contests
This gallery contains 1 photo.
For those who have always wanted to star in a major advertising campaign, but are not quite willing to give …
02 Wednesday Mar 2016
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With its Quick Wins app, Staples is hoping to reach out to the small business owners who shop at its …