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Walmart is a savvy observer of national trends. For example, it recently noted two parallel and prominent developments: First, the …
24 Friday Oct 2014
This gallery contains 1 photo.
Walmart is a savvy observer of national trends. For example, it recently noted two parallel and prominent developments: First, the …
14 Tuesday Oct 2014
The responses of retailers to customers who return frequently or in large volumes vary widely. Some continue to embrace the …
06 Monday Oct 2014
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The latest supply chain trend seems just a little too similar to an old and not particularly successful trend for …
30 Wednesday Jul 2014
It isn’t just Amazon. Several notable retailers, including Walmart and eBay, also are pursuing the goal of same-day delivery, promising …
04 Wednesday Jun 2014
Posted Chapter 18: Customer Service
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Even as increasing numbers of retailers actively seek out customer feedback through online surveys or follow-up telephone contacts, experts are …
07 Monday Apr 2014
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BMW is completely changing the car buying experience for its customers. The company is employing fewer sales people, ripping out …
27 Thursday Feb 2014
Online retailers like Amazon and eBay are trying to differentiate themselves by offering same-day delivery. Even though retailers possess advanced …
21 Friday Feb 2014
Posted Chapter 18: Customer Service
inThis gallery contains 1 photo.
Car salesman used to spend hours on the showroom floor convincing customers of the benefits of a particular car in …
13 Thursday Feb 2014
Posted Chapter 18: Customer Service
inTags
This gallery contains 1 photo.
Aeroflot is a Russian airline service that is working diligently to change the face of the Russian service industry. Russian …
11 Monday Nov 2013
Retailers love selling beautiful dresses and garments that cost hundreds of dollars. What is not so fun is dealing with …