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Online retailers have spoiled consumers with low prices, free shipping, and fast delivery. With such benefits, traditional brick-and-mortar stores with …
05 Wednesday Jul 2017
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Online retailers have spoiled consumers with low prices, free shipping, and fast delivery. With such benefits, traditional brick-and-mortar stores with …
13 Monday Feb 2017
Posted Chapter 18: Customer Service
inThis gallery contains 1 photo.
Despite all the ways that Starbucks exemplifies the effort to provide excellent customer service, even it struggles to keep customers …
24 Tuesday Jan 2017
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In addition to providing retail and repair services, Apple has a new goal in mind for its retail stores: provide …
11 Friday Nov 2016
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For the fashion rental retailer Rent the Runway, getting a customer’s order right is critical on multiple levels. Most customers …
09 Wednesday Nov 2016
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In this think piece, the author offers his views on where retail stores are today, and why. Tracing the development …
29 Friday Jul 2016
Posted Chapter 18: Customer Service
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If, as appears likely, the minimum wage increases to $15 for much of the United States, retailers might be bearing …
09 Monday May 2016
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The title of this article suggests that Barneys’ latest moves are all about digital. And though digital advances are clearly …
29 Friday Apr 2016
Posted Chapter 18: Customer Service
inTags
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For shy or introverted shoppers, who find the prospect of interacting with sales clerks unpleasant, one of Sprint’s Japanese divisions …
29 Monday Feb 2016
Tags
Customer Relationship Management, Customer service, Managing Merchandise Planning, Store Layout, Types of Retailers
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According to a company that works closely with retailers to predict new trends and customer demands, the new year will …
10 Wednesday Feb 2016
Posted Chapter 18: Customer Service
inThis gallery contains 1 photo.
Even as more and more shoppers seek to gain access to retailers through social media—with some studies indicating that 20 …