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The subscription business model has steadily spread, moving away from traditional print publications and toward such market sectors as clothing, …
07 Monday Sep 2020
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The subscription business model has steadily spread, moving away from traditional print publications and toward such market sectors as clothing, …
03 Thursday Sep 2020
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There are Nike stores, and then there are Nike stores. But regardless of whether you visit a House of Innovation, …
18 Tuesday Feb 2020
Tags
Customer Buying Behavior, Customer Relationship Management, Customer service, Luxury, Online retailing, Powerfront
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When visitors to luxury brand websites put a product in their shopping cart, the retailer wants to respond right away, …
09 Thursday May 2019
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Retail loyalty programs are designed to keep shoppers coming back to the same stores, making repeat purchases, and remaining loyal. …
07 Wednesday Nov 2018
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By 2025, Starbucks plans to have 10,000 “Greener Stores” in operation, each of them relying completely on renewable energy sources. …
31 Wednesday Oct 2018
When Walmart bought Jet.com, it was clear that its ecommerce operations would change. In the latest shift, it has redefined …
22 Monday Oct 2018
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In a sense, retailing has become an arms race, in which enhanced services are the weapons of mass customer satisfaction. …
05 Friday Oct 2018
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Feedback from customers is undeniably valuable, but crowdsourcing efforts often appear disorganized or involve a single initiative, such that their …
12 Tuesday Sep 2017
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In the service economy, every retailer needs to sell more than just the products on its shelves. For home improvement …
27 Thursday Jul 2017
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Disappointed with the performance of its existing credit card and in-store loyalty programs, Macy’s is planning to roll out a …